Support Services

PULSE Plus™ Professional Services

PULSE Plus™ is a monthly professional services plan for PULSE Dashboard and Reporting software users to provide personalized assistance to help improve your information systems and take your company to the next level. It includes day-to-day assistance to assist you to make better use of your ERP software investment. Your monthly fee is based on your unique needs and can be cancelled at any time.

What is included?

• Day-to-day advice and assistance for making better use of your ERP software
• Evening and weekend assistance (please call ahead)
• Our month-end, year-end and physical/cycle inventory checklists
• Our tip sheets and improvement white papers
• You are guaranteed to make better use of your ERP software investment.
• Please contact us for more details regarding what is included

This service does not include training, re-engineering your workflow, computer network issues, software upgrades, and EDI/Synergy/Crystal report work. We recommend that those projects be scheduled on a fee basis with one of our consultants or developers.

How may we help you?

Contact us today. We will schedule a convenient time to discuss the level of assistance you need and what you want to accomplish in the coming months and quickly provide a quotation for your review.

How to contact us?

Call us at (513) 723-8094 or email Assistance@LeahyConsulting.com to get started.

Download the PULSE Plus™ Brochure for more information.

Managed Professional Services

We offer proactive Managed Professional Services to customers that want all-inclusive project work, custom reports, streamlined workflows and consulting for a fixed monthly fee. This replaces our traditional per-hour method of invoicing as well as our traditional support and software maintenance invoicing.

What is included?

• An assigned Leahy Consulting project manager
• Answers to your day-to-day questions and how-to assistance
• Your critical projects and employee productivity initiatives
• PULSE Dashboard Reporting software modules for all employees
• PULSE Dashboard custom reports
• Leahy Consulting processing checklists, how-to papers and tip sheets
• We can function as your Macola® database administrator
• Large or special projects may need to be quoted outside of this plan
• Please contact us for more details regarding what is included

What are the significant benefits?

• We will assist with your day-to-day and project work for a fixed monthly fee.
• You no longer absorb the risk of information systems project budgets.
• Our pro-active resources keep your staff better focused on each project.
• You are guaranteed to make better use of your ERP software investment.

How do we get started?

We meet to discuss what key projects, employee productivity initiatives and services you want for the next twelve months. That allows us to calculate a fixed monthly fee.

How to contact us?

Our support desk number is (513) 723-8095 or send e-mail messages to Assistance@LeahyConsulting.com.

Download the Managed Professional Services Brochure for more information.